Customer questions & answers

Q
How do I contact you in regard to my order ?
A

Whatever happens to your order, you can contact us freely via Emails sent to support@storedx.com. It will be highly appreciated if you can provide us with any order information for us to check the order details, such as order number, receiver’s name, and tracking number.

Q
When will my order be shipped out ?
A

Once we receive your order, we will process it in the same day and send out the item on the second day from Monday to Friday. Saturday’s orders will be sent out together with Sunday’s orders.

Q
What shipping methods do you offer ?
A

We use UPS ground, UPS surepost, USPS and truck to ship your order according to the size and quantity of the items that you have ordered.

Q
What is the estimated delivery time ?
A

The transit time depends not only on the distance between your location and our warehouse, but also the efficiency of the carrier. Generally, your order will arrive in 3-10 business days. If you want to know more information, please contact our customer service. We will settle your problem as soon as possible.

Q
How do I cancel my order ?
A

Please send the cancel request to support@storedx.com in the same day that the order is placed. We will cancel it for you freely. If the order has already been shipped out, you have to pay recall cost to stop the delivery if you still want to cancel the order.

Q
What if I don’t receive my order ?
A

Please contact the carrier to see if they have delivered the item to the right place. Meanwhile, please send us your contactable phone number so we are able to claim against the carrier to search for the package. Generally, we will get the search result one week later.

Q
What if I have received a damaged order ?
A

Please send the photos of the damaged item to support@storedx.com with any valid order information. Our customer service will respond to you within 24 hours and help you solve problems.

Q
When can I expect a refund debited to my account once I return the item ?
A

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, please send a request for a refund to support@storedx.com and we will issue you the refund in two business days.