30-day return period

Eligible items may be requested for return within 30 days after delivery. Items should be unused, unworn, unaltered, and returned with original packaging, accessories, manuals, and tags where applicable.

This policy does not limit any rights or remedies that cannot legally be excluded under applicable law.

Requesting a return

Email admin@storedx.com before sending an item back. Include your order number, the item involved, and the reason for the return request.

Please do not send merchandise to an address unless StoreDX has first provided return instructions and confirmed the correct return destination.

Non-returnable items

Items identified as final sale, personalized or customized goods, gift cards, opened personal-care items, and products that cannot reasonably be resold for hygiene or safety reasons may be non-returnable unless defective or otherwise required by applicable law.

Refunds

Approved refunds are generally issued to the original payment method after the returned item is received and inspected.

Original shipping charges and return-shipping costs may be non-refundable unless the return results from an error by StoreDX, a verified defect, or another circumstance where reimbursement is required by law.

Your financial institution or payment provider may require additional processing time before a refund appears in your account.

Damaged, defective, or incorrect orders

Please report damaged, defective, or incorrect items promptly and retain the item, shipping materials, and packaging while the issue is reviewed.

StoreDX may request photographs, order information, or other reasonable documentation needed to evaluate the issue.

Exchanges

Where an exchange is available, StoreDX may provide instructions for returning the original item and arranging a replacement. Availability may depend on inventory.

Contact us

Questions about returns or refunds may be sent to admin@storedx.com.