30-day return period

Eligible items may be requested for return within 30 days after delivery. Items must be unused, unworn, unaltered, and returned with original packaging, accessories, manuals, and tags.

Requesting a return

Email wholesale@storedx.com before sending an item back. Include the order number, the item involved, and the reason for the request. Unauthorized returns may be delayed or refused.

Non-returnable items

Items identified as final sale, personalized goods, gift cards, opened personal-care items, and products that cannot be resold for hygiene or safety reasons may be non-returnable unless defective or otherwise required by law.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected. Original shipping charges and return-shipping costs may be non-refundable unless the return results from an error by StoreDX or a verified defect.

Damaged or incorrect orders

Report damaged, defective, or incorrect items promptly and keep the product and packaging available for review. StoreDX may request photographs or other reasonable documentation.