Order processing

StoreDX normally processes eligible in-stock orders within 1–3 business days after payment authorization. Weekends and holidays are not business days. Processing may take longer for high-volume periods, verification issues, preorders, or products with special handling requirements.

Shipping charges and delivery

Available shipping methods, estimated transit times, and charges are displayed during checkout when applicable. Transit time begins after the order has been processed and transferred to the carrier. Estimated delivery dates are estimates and are not guarantees.

Address accuracy

Customers are responsible for providing a complete and accurate delivery address. Contact StoreDX promptly if an address correction is needed; changes may not be possible after shipment.

Tracking

When tracking is available, shipment details are sent using the contact information provided with the order. Carrier scans and delivery estimates are controlled by the shipping carrier.

Delays, loss, and damage

Email wholesale@storedx.com if an order appears delayed, arrives damaged, or is marked delivered but cannot be located. Keep all packaging and photographs of damaged items while the matter is reviewed.

International orders

If international shipping is offered, the customer may be responsible for customs duties, taxes, brokerage fees, and import restrictions imposed by the destination country.