Order processing

StoreDX normally processes eligible in-stock orders within 1–3 business days after payment authorization.

Weekends and holidays are not business days. Processing may take longer during high-volume periods, when additional order or payment verification is required, for preorders, or for products with special handling requirements.

Shipping charges and delivery

Available shipping methods, estimated transit times, and shipping charges are displayed during checkout when applicable.

Transit time begins after an order has been processed and transferred to the shipping carrier. Any delivery dates or transit times displayed by StoreDX or a carrier are estimates and are not guarantees unless expressly stated otherwise.

Address accuracy

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please contact StoreDX promptly if an address correction is needed. Changes may not be possible after an order has entered fulfillment or has been transferred to the carrier.

Tracking

When shipment tracking is available, tracking information may be sent using the email address or other contact information provided with the order.

Carrier scans, tracking events, routing, and delivery estimates are managed by the applicable shipping carrier and may occasionally be delayed or incomplete.

Delays, loss, and damage

If an order appears significantly delayed, arrives damaged, or is marked delivered but cannot be located, please contact admin@storedx.com.

Include your order number and a brief description of the issue. For damaged shipments, please retain the item, shipping box, packaging materials, and any relevant photographs while the matter is reviewed.

StoreDX may need to coordinate with the shipping carrier or other service provider before a claim, replacement, refund, or other resolution can be completed.

International orders

If international shipping is offered for an order, the recipient may be responsible for customs duties, import taxes, brokerage charges, local fees, and compliance with import restrictions imposed by the destination country.

Unless StoreDX expressly states otherwise at checkout, such charges are not included in the product price or shipping charge and are the responsibility of the recipient.

Shipping restrictions

Certain products, destinations, carriers, or order values may be subject to shipping restrictions, additional verification, signature requirements, or other delivery conditions.

If StoreDX is unable to ship an order to the requested destination, the customer will be contacted regarding available options.

Contact us

Questions about shipping or delivery may be sent to admin@storedx.com.